Salon Policies

These policies are to remain in effect for as long as you remain a client of On Point Brows and Liner, and all its contents apply whenever work is being performed by On Point Brows and Liner.           

• Arrival more than 10 minutes late to any appointment, it will likely result in having to reschedule. If you are rescheduled due to being late, you will be charged 50% of your missed appointment, on top of the appointment fee.  If you refuse the charge, you will not be scheduled again.
• Cancellations/Reschedules need to be made with at least a 24-hour notice. If you don’t cancel in advance, you will becharged 50% of your missed appointment, on top of the appointment fee. If you refuse the charge, you will not be scheduled again.
• No-Call / No-Shows are not tolerated. If you no call / no show any appointment, you will be charged 100% of your missed appointment. If you refuse the charge, you will not be scheduled again.
• Deposits and services are non-refundable.
• Balance is due the day of procedure. Cash, Cash App, Zelle and Credit Card are accepted. Credit Card transactions will have a convenience fee of 2.75%. There is a $25 fee for any returned payment.
• If at any time, you go to another technician after On Point Brows and Liner has done your original procedure/s, we will no longer perform any future touch ups on you until color has faded. Without knowing exact products used, and the integrity of the other technician’s work, quality cannot be predicted.
• Clients who have had procedures performed by another technician will be charged the full new procedure price, according to the normal fee schedule, regardless of the procedure. We reserve the right to refuse any service or procedure. Any adjustment to fees or policies are at OPB&L sole discretion, and are made on a case-by-case basis, if applicable.
• Due to the nature of your visit, no children are allowed in the treatment room during any procedure. We also ask that no small children are in front salon waiting area as you will be unable to attend to them. If you arrive with children, appointment will be rescheduled, and marked as a last-minute cancellation.

If you are sick, getting sick, or have had any symptoms in the last FIVE days, reschedule your appointment, with proper notice. If you come to your appointment appearing sick, or showing signs/symptoms of illness, your appointment will be canceled. Please be considerate.